Rachel Miller

About Rachel Miller

I am passionate about projects, research & analysis and have several years of experience…

Experience

1. Qa Specialist

   Verizon

   Feb 2023 — Present

   Develop and document a Transactional Communications QA function, including the utilization of email quality management tool such as Email on Acid and other tools for testing• Created & managed Google Sheet to track progress for tickets in Jira and communicate changes in status• Establish processes and document methodologies for performing cross device/platform rendering tests on email, text, push and in-app campaigns, including CSS/HTML validation, usability and compatibility testing• Collaborate with campaign manager, developers, and IT on bugs and issues, provide recommendations, and retest• Establish processes and manage/document tasks within the project management platform• Identify roadblocks and identify/propose potential solutions on projects before launch dates are impacted• Analyze existing campaign experiences to ensure user experiences & design are current; recommend changes• Provide leadership in training on the QA function and communicated effectively with client management and team members

Education

• Indiana University South Bend

  Bachelor’s Degree, Business/Commerce, General

  2005 — 2017

Skills

• Supply Chain
• Process Improvement
• Supply Chain Management
• Inventory Management
• Manufacturing
• Logistics
• Strategic Planning
• Continuous Improvement
• Customer Service
• Purchasing
• Operations Management
• Forecasting
• Team Building
• Microsoft Office
• Kaizen
• Inventory Control
• Mrp
• Lean Manufacturing
• Business Process Improvement
• Materials Management
• Negotiation
• Cross-Functional Team Leadership