Rachel Martini

Champva Customer Representative @Signature Performance, Inc

Conduct every transaction with a customer-focused, courteous, professional approach.• Give feedback on medical claims to providers as well eligibility. • Actively document call activity accurately and with attention to detail• Remain knowledgeable of current desk procedures to locate and provide accurate information.• Work with a goal to resolve the caller\'s issue on the first call wherever possible, and to leave that interaction with a positive feeling of trust and resolution.• Act as an effective team member; your team will be made of highly motivated associates, all working together for the mission.• Navigate and work within multiple systems, both company- and client-based, to resolve issues regarding claims, benefits, and eligibility.• Other duties as assigned.• High-performing associates earn competitive monthly incentives.