Rachel Martin
Head of Customer Support @Person Centred Software Ltd
Woking, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2024 — Present
Head of Customer Support @Person Centred Software Ltd
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Guildford, GB
EDUCATION
1998 — 2001
University of Essex
BA Hons, Philosophy and Literature
SKILLS
Business TransformationCrmItilOffshoringOutsourcingLeadershipService ImprovementCall CentersService DeliveryTeam ManagementData CenterProject DeliveryProcess ImprovementStrategyResource ManagementSlaCustomer CommunicationIT Service ManagementPre-SalesChange ManagementManagementTransition ManagementBpoVendor Management
ABOUT RACHEL MARTIN
Client Services Director with extensive experience of providing high quality IT customer service provision to multiple customer types with a wide range of service types. Particular interest in the implementation of new services and enhanced support structures to meet customer needs.Specialties: Resource management, implementation of new service models, ITIL alignment, customer communication.
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