Rachel Marquez
Scrum Master CSM | Agile Team Facilitator ICP-ATF | Agile Coaching ICP-ACC | Agility Transformation | Champion of Continuous Improvement | Release Management
- Role
- Release Manager at Hilton Grand Vacations
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Rachel Marquez
Dynamic Scrum Master with a robust passion for Agile principles, I thrive on leading…
Experience
Release Manager
Dec 2024 — Present
Certified Scrum Master and acting Agile Release Manager supporting digital transformation within Hilton Grand Vacations’ Marketing organization. Supported Scrum Teams delivering CMS modernization and data-driven marketing initiatives.🧱 Areas of focus include the enterprise migration from Sitecore to Contentful Content Management System (CMS) and enabling personalization with Customer Data Platforms (CDP). Supported integration efforts with Salesforce by aligning sprint deliverables with upstream and downstream dependencies, ensuring seamless data flow.Empowered team to action daily stand-ups, sprint planning, reviews, and retrospectives across co-located and remote teams, fostering self-organization, accountability, and alignment with sprint goals Leveraged velocity, capacity, and flow metrics to drive alignment, mitigate risk, and ensure realistic commitments. Delivered bi-weekly roadmap and status updates to executive leadership, improving visibility and decision-making across business and IT. Orchestrated Scrum of Scrums to manage dependencies, resolve blockers, and ensure on-time, cross-team delivery. Quickly resolved impediments and blockers, enabling teams to consistently meet commitments. Led data driven retrospectives focused on identifying root causes and encouraging team experimentation, resulting in measurable delivery improvements. Coached teams on user story splitting, forecasting, and dependency planning leading to an increase in sprint and project commitment execution. Support Agile practices across teams, aligning delivery execution with enterprise agility goals. Managed Change Requests and ensured release readiness for CAB and TRB
Education
University of Houston
Bachelor of Arts - BA
Skills
- Leadership
- Prioritisation
- Fundraising
- Educational Technology
- Account Management
- Student Engagement
- Public Speaking
- Organization Skills
- Problem Solving
- Choral Music
- Classroom Management
- Choral Conducting
- Curriculum Development
- Event Planning
- Management
- Team Building
- Training
- Performing Arts
- Communication
- Student Recruiting
- Strategic Planning
- Nonprofits
- Customer Retention
- Student Activities
- Customer Service
- Presentations
- Facilitation
- Teaching
- Concert Production
- Creativity
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