Rachel MacKie
Customer Success & Client Experience | Strategy + Execution | Driving Retention & Value in Biotech, MedTech & Digital Mental Health
- Role
- Manager, Client Relations at Forge Biologics
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Rachel MacKie
Customer Success leader with a track record of building high-performing teams, scaling…
Experience
Manager, Client Relations
Aug 2024 — Present · Columbus, OH, US
Client Relations ManagerForge Biologics – Columbus, OH2024 – PresentForge Biologics is a gene therapy-focused contract development and manufacturing organization (CDMO) on a mission to enable access to life-changing genetic medicines. With integrated end-to-end capabilities spanning research, process development, and GMP manufacturing, Forge partners with biotech and pharmaceutical companies to accelerate the path from concept to clinic. Headquartered in Columbus, Ohio, Forge combines scientific expertise with a patient-first mindset to help advance the future of genetic medicine.Key Responsibilities & Achievements: • Serve as the primary relationship manager for a multi-million dollar portfolio of gene therapy programs across preclinical and clinical phases • Support successful execution of early-stage process development through complex cGMP manufacturing engagements • Collaborate cross-functionally with teams in PD, Manufacturing, MS & T, Regulatory, and Project Management to ensure on-time delivery and strategic alignment • Facilitate executive-level steering committees between Forge and client leadership to align on program vision, risks, and long-term milestones • Resolve client escalations quickly and diplomatically to preserve timelines and satisfaction • Develop and implement SOPs for client interaction processes, improving consistency and
Education
Ashland University
Master of Education (M.Ed.)
Ashland University
Bachelor of Science (B.S.)
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