Rachel Lindesmith
Director, National Accounts & Customer Support at FirstEnergy
- Role
- Director, National Accounts & Customer Support at FirstEnergy
- Location
- Akron, OH, US
- LinkedIn followers
- 500 followers
About Rachel Lindesmith
More than two decades of expertise in project management, distribution engineering, customer support, and capital portfolio management that drives value across the utility sector. With an MBA and a strong foundation in finance and engineering, my focus remains on fostering long-term B2B relationships, enhancing customer experience, and enabling strategic planning in all areas of our business.
Experience
Director, National Accounts & Customer Support
May 2023 — Present · Akron, OH, US
Direct a team of National Account Specialists managing more than 42K accounts and over 150 commercial key account customers across a 5-state territory within 10 different operating companies. Lead a high-impact business transformation initiative with 60+ enterprise-wide efforts and more than 10 cross functional teams focused on redesigning the customer connection journey and enabling process standardization utilizing best practices across 5 states and 10 Operating Companies.
Education
University of Cincinnati
BS, Civil Engineering/Construction Management
2000 — 2005
Kent State University - Graduate School of Management
Master of Business Administration (M.B.A.)
2017
Cornell University
Certificate, Finance and Financial Management Services
2021 — 2022
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