Rachel Kohl
Claims Supervisor at Progressive Insurance
- Role
- Claims Supervisor at Progressive Insurance
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Rachel Kohl
Proactive and data-driven. Recently completed my Master of Science in Public Relations and Corporate Communication at New York University. I want to be part of the success in an environment of growth and excellence. I am known for my innovative and unique approaches; the best compliment I have ever received was “When everyone else zigs, you zag.”
Experience
Claims Supervisor
Dec 2021 — Present
Responsible for the oversight of a team of claims representatives, including evaluation of their performance and the results they achieve Maintain accountability for day to day management processes such as performance management, coaching and development, and training of representativesImplement initiatives via appropriate change management channels and processes, and is responsible for organizational initiatives that improve the overall work environment Review claims handling to ensure standards are being met and claims are on track for timely and accurate resolution. Determines the need for additional resources when complexity escalatesIdentifies performance trends and directs the remediation of performance deficiencies
Education
New York University
Master of Science - MS, Public Relations and Corporate Communications
2019 — 2021
University of Florida
Bachelor of Science (B.S.), Psychology, Minor in International Development and Humanitarian Assistance
2014 — 2018
Skills
- Nonprofit Organizations
- International Development
- Philanthropy
- Business Development
- Leadership
- Operational Improvement
- Event Planning
- Intranet Quorum
- Social Media Marketing
- Public Speaking
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