Rachel Kinz

About Rachel Kinz

I\'m an Account Manager who thrives at the intersection of customer success and business…

Experience

1. Business Development Representative

   UserTesting

   Feb 2025 — Present

   UserTesting is the leader in human insight, helping organizations close the empathy gap with real-time, on-demand feedback from their target audiences. Our Human Insight Platform enables teams to test, learn, and iterate quickly, delivering rich, qualitative insights that drive better customer experiences, product decisions, and business outcomes.I joined as a BDR in late February 2025 and, within four months, was entrusted as the sole BDR supporting the Corporate segment following a restructuring- Currently, I partner with 7 Account Executives to manage schedules, balance new account distribution, and ensure seamless coordination- Drove immediate impact as the sole BDR for the Corporate segment by implementing new strategies and restructuring workflows, resulting in faster quota achievement and a 2x increase in pipeline within the next month- Handle all inbound corporate inquiries, qualifying prospects to facilitate more successful outcomes and driving engagement through tailored conversations- Execute multi-channel prospecting, leveraging phone, email, and LinkedIn to expand outreach- Maintain deep knowledge of our platform to effectively communicate value across multiple business functions and use cases- Adapt and improve messaging by incorporating prospect feedback and performance insights to better align with buyer needs- Proactively identify upsell and expansion opportunities, driving growth within existing accounts and new business opportunities - Collaborate with marketing to help create a seamless client experience, driving long-term retention and growth while providing feedback on lead quality and campaign performance- Maintain accurate and detailed records of prospecting activity in Salesforce to ensure visibility and support informed decision-making.