Rachel Karfeld
Director of Business Development
- Role
- Director of Customer Success at The Dawson Academy
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Rachel Karfeld
Accomplished executive with a rich history spanning over two decades in sales…
Experience
Director of Customer Success
Mar 2024 — Present · St Petersburg, FL, US
Results-driven leader with a proven track record in strategizing and executing business growth initiatives for a sustainable dental education enterprise. Spearheaded revenue-generating programs, including online and in-person courses, memberships, and a newly developed practice management program. Skilled in aligning sales and marketing efforts to drive incremental revenue growth, optimizing team performance, and leveraging private equity partnerships to scale operations.Key Responsibilities:Practice Management Program Development: Led the creation, content development, sales, and implementation of a new practice management program, positioning it as a key revenue driver.Sales Strategy & Revenue Growth: Designed and implemented a data-driven sales strategy, including CRM optimization and forecasting tools, reversing prior stagnation. Marketing Alignment & Lead Generation: Partnering closely with the Director of Marketing to develop a rolling 9-month marketing calendar, enhancing client engagement and equipping the sales team with stronger lead-generation tools.Private Equity & Business Insights: Collaborating with private equity stakeholders to provide performance insights, including sales results, marketing KPIs, and team effectiveness, to inform strategic decision-making.Content Creation & Thought Leadership: Engages audiences through webinars, speaking engagements, and content development to expand brand reach and reinforce industry leadership.
Education
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
2008 — 2009
University of Phoenix
Master of Education (M.Ed.), Secondary Education and Teaching
2004
Franklin Pierce University
Bachelor of Arts (B.A.), History
1997 — 1999
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