Rachel Joseph

Assistant Front Desk Manager @Marriott International

Chennai, IN

Provided exceptional guest service, handling escalations and ensuring guest satisfaction in line with brand standards- Supported Front Office Manager in leading front office and night teams during assigned shifts- Coached and mentored 90 % of the team members to uphold service excellence and operational efficiency- Monitored staff performance, grooming standards, and adherence to SOPs during shifts- Oversaw VIP arrivals, departures, and special requests to deliver personalized experiences- Developed proficiency in preparing month-end financial reports- Facilitated effective communication between the front office and other departments to ensure smooth daily operations- Provided detailed reports to management on operational issues, guest incidents, and team performance- Strategically planned and managed staff rosters to ensure optimal coverage across all shifts while balancing workload and adhering to labor regulations- Mainatained office supply inventory and arranged timely replenishment to maintain operational continuity.

SRM University

Bachelor of Science - BS