Rachel Johnson
- Role
- Director Customer Experience & Strategy at Advance Auto Parts
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Rachel Johnson
I am a relentlessly positive, customer-focused leader who thrives in bringing teams…
Experience
Director Customer Experience & Strategy
May 2023 — Present
Responsible for the strategic vision and execution of initiatives to improve the omni-channel B2C customer experience & marketing strategy. Manages a cross-functional team and direct report to raise actionable insights from customer feedback and use the data to formulate our marketing approaches. Builds relationships across the organization to prioritize opportunities to improve the customer experience, gain insight into where our research should focus, and build omni-channel marketing plans to connect customers to solutions.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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