Rachel Jiang

About Rachel Jiang

Experienced in quantitative and qualitative data analysis, data visualization, employee surveys, HR reporting, and research.Completed a masters thesis which analyzed the effects of post-pandemic remote work on employees by their race, ethnicity, and gender identities, and their resulting sense of organizational belonging.

Experience

1. Senior Analyst, People Data Insights

   JetBlue

   Mar 2023 — Present · New York, NY, US

   Designed and maintained internal- and external-facing Tableau dashboards tracking key HR metrics (headcount, attrition, new hire turnover, performance), improving reporting efficiency and self-service• Developed an automated R dashboard for talent management insights, integrating multiple employee datasets and saving 160+ hours of manual reporting work per cycle• Executed ad-hoc and recurring analyses on DEI, tenure, internal mobility, and recruitment trends to guide leadership on workforce planning and retention strategies• Initiated and delivered a research study on equity compensation’s effects on attrition and performance for supervisors and managers, shaping executive retention policy• Applied sentiment analysis in R to employee engagement survey comments, reducing analysis time by 70% for future survey cycles

Education

• Boston University

  Bachelor of Arts - BA, Psychology

  2015 — 2019

• Baruch College

  Master of Science - MS, Industrial and Organizational Psychology

  2020 — 2022

• East Brunswick High School

  High School

  2012 — 2015

Skills

• U.s. National Registry of Emergency Medical Technicians (Nremt)
• Event Planning
• Research
• Cardiopulmonary Resuscitation (Cpr)
• Microsoft Office
• Spss
• Customer Service
• Hospitality
• Team Motivation
• Fundraising
• Vital Signs
• Microsoft Powerpoint
• Teaching
• Sas
• Microsoft Word
• Team Leadership
• Psychology
• Emergency Medical Services (Ems)
• Public Speaking
• Leadership
• Teamwork
• Team Management
• Customer Experience