Rachel Hinch
Enterprise Client Success Manager @Stord
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WORK HISTORY
Enterprise Client Success Manager @Stord
Manages a $14M premier and enterprise-level portfolio of brands to provide strategic cross-platform solutions for efficient retail and direct-to-consumer fulfillment- Drives account growth by leading contract renewal negotiations and expansion opportunities- Delivers monthly and quarterly performance reviews to key stakeholders, leveraging data-driven analytics to craft a story highlighting insights and decision-making- Collaborates with internal, third-party, and senior-level client teams to ensure client satisfaction and efficient omnichannel workflow through tailored communications and project management- Experience navigating organizational change, including acquisition management, with demonstrated acumen in mitigating risk, sustaining account stability, and adapting service strategies.
EDUCATION
Fashion Institute of Technology
Bachelor's degree, Advertising and Marketing Communications
Parsons School of Design - The New School
Certification, Fashion Business
SKILLS
ABOUT RACHEL HINCH
Portfolio can be provided upon request.
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