Rachel Henson

About Rachel Henson

I am a highly skilled and passionate leader with over 15 years of professional experience. Specializing in people management, operations, learning & talent development, recruitment, facilitation, program management and employee relations. Providing exceptional guest service, leading and empowering teams to be successful and demonstrating personal and professional excellence by learning and challenging myself, fostering positive and inclusive work environments and building genuine relationships.

Experience

1. Sr Program Manager, Employee Engagement and People Strategy

   Amazon

   Sep 2022 — Present · WA, US

   The Employee Engagement role focuses on the bettering of the entirety of the employee lifecycle experience by creating programs and resources to improve recruitment strategies, retention efforts and development opportunities for an organization of over employees.•Developing and executing a portfolio with 9 active programs and 12 projects that focus on organizational development for engineering services and field operations employees.•Analyzing data and benchmarking programs against industry standards to ensure high quality while researching new trends and insights to innovate on behalf of employees.•Measuring quality and impact of programs through surveys and focus groups to collect feedback directly from the Employees to promote continuous improvement. Current programs have Customer Satisfaction Scores (CSAT) of 4.75 of 5 and Net Promoter scores (NPS) of 9.8 of 10 on average.•Partnering directly with human resource business partners, DEI champions and Senior Leadership including Directors and Vice Presidents to drive these engagement and development in alignment with strategic business goals to benefit the Employee. Supporting the increase of scores in the areas of “Day 1 Culture” and “Job Satisfaction” and working with leaders to drive organizational success in employee retention.•Demonstrating strong writing skills through the creation of project charters, program proposals, narratives, standard operating procedures and other program supporting documents; providing data and compelling insight in support of these programs. Utilizing creativity to make eye-catching advertisements, websites, logos, surveys and designs.•Supporting employees through mentorship programs in a mentorship role, serving 6 different mentees across our employee resource groups such as Women@, Glamazon (LGBTQIA+), Mental Health and Well-Being, Internships and the Hiring our Heroes (HOH) programs.

Education

• Biola University

  Bachelor of Science (B.S.) in Communicative Disorders, Communication Sciences and Disorders, General

  2006 — 2010