Rachel Hanby

Experience

1. Assistant General Manager

   JLL

   Jun 2024 — Present · Kirkland, WA, US

   As the Assistant General Manager supports the General Manager in overseeing the day-to-day operations of a mixed-use retail and office property, ensuring optimal tenant satisfaction, operational efficiency, and asset value preservation.Key ResponsibilitiesOperations ManagementAssist in daily building operations including HVAC, electrical, plumbing, and security systemsCoordinate maintenance schedules and oversee vendor relationshipsMonitor building performance metrics and energy efficiency programsEnsure compliance with health, safety, and environmental regulationsSupport emergency response procedures and business continuity planningTenant Relations & Leasing SupportMaintain positive relationships with retail and office tenantsAddress tenant concerns and coordinate resolution of service requestsMeets with tenants in person to Assist with lease administration and tenant move-ins/move-outsFinancial Management SupportAssist with budget preparation and expense trackingProcess invoices and purchase orders within approved limitsMonitor operating expenses and identify cost-saving opportunitiesSupport monthly financial reporting and variance analysisCoordinate with accounting team on CAM reconciliationsAdministrative DutiesMaintain accurate property records and documentationPrepare reports on occupancy, maintenance, and tenant activitiesCoordinate with property management software systemsSupport contractor and vendor management processesAssist with insurance claims and risk management activitiesMarketingAssists in coordinating tenant marketing efforts and incorporation in to property eventsUpdates websiteAssists in approving media alerts as well as social media calendarsCoordinates Holiday appreciation for tenantsSupports events on weekends/evenings when necessary

Education

• Skagit Valley College

  Associate of Arts (AA), Associates in Arts University and College Transfer (AAUCT)

  2005 — 2008

• Central Washington University

  Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication

  2008 — 2011

Skills

• Trade Shows
• Microsoft Excel
• Outlook
• Administrative Assistants
• Microsoft Outlook
• Leadership
• Vendor Management
• Event Planning
• Microsoft Office
• System Administration
• Project Management
• Microsoft Word
• Office Management
• Customer Service