Rachel Goodbar

Customer Success Manager & Onboarding Specialist @Smart Medical Ventures

US

Foster strong relationships with customers to ensure satisfaction, retention, and growthAct as a trusted advisor, understanding client goals and aligning product solutions to drive ROIManage customer lifecycle post-sale through onboarding, adoption, renewal, and expansionConduct regular check-ins, QBRs, and strategic reviews to ensure long-term successServe as the voice of the customer internally, collaborating with product, support, and sales teamsDrive upsell and cross-sell opportunities by identifying evolving customer needsCreate and maintain documentation, guides, and training to improve customer experienceGuide new customers through the onboarding journey from kickoff to full adoptionConduct product training and setup sessions tailored to client needs and workflowsDevelop and manage implementation timelines and deliverables across multiple stakeholdersCreate onboarding materials, knowledge base articles, and video tutorials to support scalable onboardingSet clear expectations and success metrics to ensure a smooth handoff to customer success or supportAct as a liaison between customers and internal teams to ensure technical and strategic alignment

Florida State University

Bachelor of Science (B.S.), English/Language Arts Teacher Education