Rachel Fetherstonhaugh

WORK HISTORY

SKILLS

ABOUT RACHEL FETHERSTONHAUGH

As a solutions-oriented professional with 8 years of SaaS experience, I have honed a diverse set of skills that span customer success, project management, and cross-functional collaboration. My career has been built on a foundation of keen attention to detail, clear and effective communication, and a commitment to delivering the highest level of service.Currently, I serve as a Solutions Engineer at Race Roster, where I support account executives throughout the entire sales cycle. In this role, I bridge the gap between customers and development teams, ensuring that product solutions meet customer needs and inform future development. I am deeply involved in live product demos, proposal management, and actively collaborate with cross-functional teams to refine strategies for both product and sales success.My experience as a Customer Success Manager has provided me with the opportunity to build lasting relationships, lead onboarding initiatives, and advocate for customer interests. I have managed large-scale projects, supported event registrations in the tens of thousands, and maintained a customer retention rate of 95%+. I pride myself on my ability to approach every challenge with empathy, creativity, and a customer-first mindset.In addition to my role at Race Roster, I have a history of contributing to the broader community through volunteer work, including serving on the board of directors for a rhythmic gymnastics organization. Here, I help shape strategic planning, policy, and community engagement efforts.Throughout my career, I have developed a reputation for being a reliable, organized, and adaptable team player. I am passionate about building trust, fostering relationships, and ensuring that my teams and customers achieve their goals. My dedication to lifelong learning and professional growth keeps me constantly adapting to new tools and technologies, and I am always eager to take on new challenges.