Rachel Evans
Help Desk Support Specialist @Franklin Primary Health Center, Inc.
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WORK HISTORY
Help Desk Support Specialist @Franklin Primary Health Center, Inc.
Providing Level 1 support for customers, opening and resolving tickets, helping to create user accounts, resolving system outages, and assisting in maintaining equipment inventory.Providing monthly reports from helpdesk software, practicing CIA triad principles under confidentiality and HIPAA, and providing excellent customer service and satisfaction.
EDUCATION
Columbia Southern University
Bachelor's degree
Coursera
Computer/Information Technology Administration and Management
Bishop
Associate of Science - AS
Codecademy
Computer Programming
ABOUT RACHEL EVANS
Hello, my name is Rachel Evans. I am an IT Helpdesk Specialist. I am looking to develop my skills as an I.T. Technician, System Administrator, Network Administrator, & Electronics/ Electrician SpecialistAbout Me: My goal is to become a source to create effective technological solutions and improve the overall performance of computers. My background entails strong STEM knowledge and customer service engagement. My academic studies and my work with real-world projects demonstrate my technical knowledge and interpersonal skills that have made me an effective problem solver and an agent for proactive solutions. My background includes Retail, office administration, Admissions, and Data Analytics.Skills & Experience:My background encompasses diverse roles in customer support, office administration, retail, data analysis, public relations, and merchandising, complemented by my volunteer efforts. I am proficient in multiple programming language syntax including JavaScript, HTML/CSS, and GitHub. In my recent Google IT Support certification course, I learned skillsets related to Bash, PowerShell, Windows Active Directory, and Command Line interface. My primary career goals are:•Provide effective solutions to IT technical issues through helpdesk, business intelligence, and system administrative roles•Become a Licensed Electrical Technician for residential or commercial services. • To use the skills I\'ve gained to help upcoming entrepreneurs and businesses build secure and efficient network systems • Provide cybersecurity measures and efficient support solutions for desktops, safeguarding data and user information.• Utilize my background in customer relations to better user experiences, ensuring interactions both online and in person are as smooth as possible. Academics:I am an Alumni of Bishop State Community College and Columbia Southern University. I also have learned computer science and programming through the E-learning platform Codecademy. Along with IT Support and electronics through Coursera. I am proud to be a member of the National Society of Leadership and Success (NSLS) and Omega Nu Lambda (ONL), organizations that emphasize academic excellence. Earning placement on both the Dean\'s List and the President\'s List at Columbia Southern University.Thank you for taking the time to learn about me and my journey! I am excited to contribute to and grow within the tech, networking, and electronics community!
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