Rachel Dotson

About Rachel Dotson

There are three ingredients in the good life: learning, earning and yearning.\"- Christopher Morley I feel that I am on the right path in life as I follow the basic steps listed above. There are constantly things in this life that are worth learning from personal to business and I am always eager. One thing that I have learned is to enjoy my work since money isn’t everything. With this, I have a better understanding of what I’m capable of and always reach to give my all and more. Every accomplishment I have reached in life has been earned and I only intend to keep this going. I pride myself in my work ethics and have built strong relationships with coworkers and management alike. I’m the person people depend on when they have an issue and need a quick resolution. I am always willing to take on new roles and learn new things just to say that I have accomplished something new. I yearn to be amazing, successful, and a well-rounded individual. No one person is perfect but I don’t stop striving to get as close to perfect as possible. I’m a driven individual which is why I refuse to stop aiming high. I’m my own worst critic at times but I remember that “I can do all things through Christ who strengthens me.” Throughout my resume, I have accumulated skills to work in almost any industry and worth the chance to prove to you all these things.

Experience

1. Client Experience Manager

   OneDigital

   Aug 2025 — Present

   Manage and lead a team of Implementation Specialists and AMS Analysts who oversee and direct HR technology projects and support engagements. Establish project plans, required project roles and determine resource modelLiaison between system implementer and client to set up project protocol, tools and meeting cadenceManage client tasks associated with documentation and sign off requirementsLeads regular team meetings to ensure all tasks are on track and completes project status reports for reporting to key stakeholdersManage awareness and tasks associated with cross-functional activitiesManage risk by escalating and making recommendations to mitigateEstablish and monitor SLAs across all support activityEnsure overall success of implementation project and supportEscalation point for client, system implementer and all project team members to resolve issues and keep the project on track or resolve support issues. Provide direction to team members and direct reports as needed and ensure team members are properly trained and obtain certifications for implementation and support of assigned systems as neededManage partner relationships

Education

• Lone Star College System

  Associate of Arts and Sciences - AAS, Human Resources Management

Skills

• Performance Reviews
• Employment Verifications
• Administrative Assistants
• Interviews
• New Hire Orientations
• Data Management
• Human Resources
• Hris Database Management
• Onboarding
• Oracle
• Employee Benefits
• Hris
• Confidentiality
• E-Verify
• Training
• New Hires
• I-9 Compliance
• Microsoft Office
• Administrative Assistance
• Transcribing
• Hireright
• Viewpoint
• Credentialing
• Taleo