Rachel D.
Group Chief Information Officer @Lancashire Insurance Group
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WORK HISTORY
Group Chief Information Officer @Lancashire Insurance Group
Executive leader accountable for the design, delivery and ongoing effectiveness of enterprise technology, cyber security and data services underpinning core business operations across multiple jurisdictions. Operating at Group level with a mandate spanning operational resilience, technology risk, control assurance and strategic change.
EDUCATION
Rhodes University
BCom, Informatiom Systems, Accounting, Commercial Law
University of Reading
MBA, Henley Business School
SKILLS
ABOUT RACHEL D.
I hold end‑to‑end executive accountability for technology, cyber security, data and technological operational resilience, ensuring the stability, control effectiveness and regulatory compliance of technology services supporting material business operations across multiple jurisdictions. My remit spans operational resilience, technology risk management, IT control effectiveness, third‑party and outsourcing governance, and major incident leadership, alongside delivery of complex transformation programmes. I work closely with Boards, Executive Committees, Risk, Compliance and Internal Audit to provide assurance, oversight and pragmatic execution. I am particularly experienced in environments where technology outcomes are subject to regulatory scrutiny, and where resilience, service continuity and disciplined control frameworks are critical. My focus is on embedding sustainable business‑as‑usual ownership alongside change — ensuring platforms, services and suppliers are fit for regulated operation, not just delivery. I am known for calm, accountable leadership, clear ownership of outcomes, and a balanced approach that combines operational assurance with strategic progress.
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