Rachel Croft
Senior Relationship Manager @Travelex
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WORK HISTORY
Senior Relationship Manager @Travelex
Responsible for leading strategic relationships with major UK Supermarket Partners, Airports and Travel Money teams, ensuring alignment between client objectives and company vision. Provide strategic direction across account management and project delivery, coordinating cross-functional resources to execute complex initiatives and growth plans. Drive the development and implementation of long-term account strategies that strengthen partnerships, enhance service delivery, and support future growth. Spearhead new business generation, lead the end-to-end bid and proposal process, and lead the successful onboarding and integration of new retail partners. Act as a key contributor to shaping the company’s wider service strategy for strategic accounts, ensuring commercial success and sustained client satisfaction.
EDUCATION
Sheffield Hallam University
BA Business Studies (Hons)
ABOUT RACHEL CROFT
A strategic and results-driven senior account management professional with extensive experience leading key client and partner relationships, driving new business development and account growth initiatives.Skilled in developing and executing comprehensive account plans, identifying growth opportunities, and overseeing seamless client onboarding to ensure long-term success and satisfaction. Proven ability to collaborate with senior leadership and cross-functional teams to deliver innovative products and services, uphold contractual governance, and maintain operational excellence. Recognized for strong leadership, commercial acumen, and exceptional communication skills, with a track record of representing the company across industry, corporate, and community platforms. Committed to driving performance improvement, benchmarking against competitors, and transforming insights into actionable strategies that support sustainable growth and profitability.
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