Rachel Beck

About Rachel Beck

I\'m a driven customer success and account management professional with deep experience building relationships and collaborating with diverse stakeholders in project management.I currently work with enterprises from a diverse set of industries to drive enablement on Miro, a leading visual collaboration tool. I partner closely with leadership across IT, EPD, HR and Operations to strategically roll out and prove the value of this SaaS product. In my last role, I worked with high touch management consultants, market research firms and advertising agencies as they help their clients solve big problems. By collaborating with my customers on their biggest challenges, I drove account growth and revenue, consistently hitting over 100% of my targets. In this role, I also managed 10 ICs and gained significant experience building out teams.

Experience

1. Senior Customer Success Manager

   Miro

   Jul 2022 — Present

   In 2024, ranked 5th globally for increasing MAU (month active users), increasing active usage 38% yoy- In 2024, over 100% attainment to goal on CS KPIs, 100% attainment to MAU goal and 109% attainment to GRR goal- Oversee the post-sales CS experience for a book of $3-4 million in ARR and 31-45 subscriptions across tech, HC, retail, security, finance and government industries- Proactively identify risk in my accounts and execute on risk management strategies with my cross functional team to ensure smooth renewals - Conduct business reviews with key stakeholders to align to strategic customer goals and ensure a path to strong ROI- Facilitate product feedback and design sessions to allow my customers to co-create the future of the product - Design and facilitate remote, hybrid and in-person custom enablement sessions for existing and new user groups, ranging from the fundamentals to more niche workflow specific consults - attaching features and functionality to key customer use cases - Plan and execute in-person, multi-day customer engagement events, focused on relationship building, feedback sessions and roadmap reviews- Support technical onboarding for net-new customers- Build the business case for tool consolidation into Miro and support migrations from niche competitive tools

Education

• Lamar High School

  High School

• Duke University

  Bachelor’s Degree

Skills

• Research
• Public Speaking
• Microsoft Excel
• Powerpoint
• Spanish
• Event Planning
• Biology
• Teamwork
• Microsoft Word
• Primates
• Google Docs
• Microsoft Office
• Social Media