Rachel Schaefer
Senior Customer Success Manager at OnShift
- Role
- Senior Customer Success Manager at Onshift
- Location
- Mentor, OH, US
- LinkedIn followers
- 500 followers
About Rachel Schaefer
Experienced Customer Success Manager with a demonstrated history of working in the computer software industry for 10 years. Skilled in Customer Success, Time Management, Teamwork, and Marketing with a Bachelor\'s Degree focused in Journalism; Public Relations; Marketing from Bowling Green State University.
Experience
Senior Customer Success Manager
Jan 2023 — Present · Cleveland, OH, US
Ensure that large enterprise clients are fully utilizing the system and achieving success-Develop, manage, and grow relationships book of business to guide them through renewal processes-Pull and provide usage and labor reports-Perform onsite or webinar-based training on the OnShift suite products to clients-Consult on scheduling and labor management best practices-Contribute to quarterly goals and Customer Success KPIs-Conduct Quarterly Business Reviews with customers to provide insight into product usage and trends and identify areas of opportunity.
Education
Bowling Green State University
Bachelor's Degree, Journalism; Public Relations; Marketing
2010 — 2013
Skills
- Time Management
- Social Networking
- Social Media Marketing
- Event Planning
- Help Desk Support
- Reporting & Analysis
- Customer Service
- Blogging
- Marketing
- Press Releases
- Public Relations
- Project Management
- Client Relations
- Local Marketing
- Social Media
- Client Services
- Teamwork
- Ap Style
- Indesign
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