Rachel Addai

Cx Team Member @Foot Locker

Leicester, GB

I have developed strong customer services skills in this role and am confident dealing with any customer enquiry or complaint, during busy time periods and staying calm under pressure also.· I have developed a friendly and approachable demeanour so that customers feel comfortable asking for help. I was awarded Employee of the Month (December 2024) and Employee of the Quarter (April 2025) which highlights my proficiency in full range of customer service skills meaning I can give clients a very personal service.· My role involves having responsibility for stock taking and I have experience of cashing up the tills. I have developed cash handling skills by using a computerised till at Footlocker and, taking cash and card payments; his skill has helped me to be able to understand how to create a loyal customer base with customers who enter the store. · I work in a fast-moving working environment by doing a range of tasks such as stock replenishment quickly but accurately at Footlocker. This requires me to be able to multi-task and prioritise my time to ensure the most important tasks get done first showing my organisation skills.

De Montfort University

Bachelor of Laws - LLB, Law (LLB) Hons

Bishop Ullathorne Roman Catholic School, Coventry

GCSES