Rachel Brannan

About Rachel Brannan

I work with organizations to reimagine how they deliver value across the lead-to-cash lifecycle - helping teams streamline processes, modernize systems, and strengthen customer trust from their first interaction through renewal. My passion lies in building scalable, customer-centric solutions at the intersection of operations, technology, and success.Over the course of my career, I’ve led multiple large-scale business system ecosystem transformations, enabling organizations to streamline sales processes, improve quoting and contracting, unlock new go-to-market models, accelerate order fulfillment, and modernize billing and collections. I’m passionate about building scalable, customer-centric processes that don’t just improve efficiency, but also create seamless, trusted experiences that drive long-term loyalty and revenue growth.Highlights of my expertise include:• Designing and leading lead-to-cash transformation initiatives, including CRM, CPQ, CLM, ERP, and billing integrations.• Aligning technology ecosystems with evolving go-to-market strategies and customer expectations.• Building cross-functional partnerships to bridge sales, finance, operations, engineering, and IT.• Championing change management and process simplification to ensure adoption and impact.At my core, I believe that every transaction is an opportunity to reinforce trust and deliver value. My leadership approach is rooted in vision, collaboration, and execution - turning complex challenges into opportunities for measurable business impact.

Experience

1. Director of Product Management

   Toast

   Jun 2025 — Present

   Pillar Leadership & Team Management: Directing a dedicated Product Pillar team to scale Toast’s Billing & Collections portfolio; managing and mentoring a team of Product Managers and Business System Analysts while fostering a high-performance culture focused on delivery excellence and professional growth.• Strategic Roadmap & Portfolio Governance: Defining the long-term Billing & Collections strategy and prioritization framework; aligning executive stakeholders across Finance, Engineering, and RevOps to translate complex business objectives into high-impact delivery milestones.• Infrastructure Modernization & Revenue Enablement: Spearheading high-visibility initiatives to modernize billing architecture, enabling diverse new billing models and scaling infrastructure to unlock untapped revenue streams while navigating complex technical tradeoffs in executive forums.• Operational Excellence & Scalable Governance: Architecting durable operating rhythms and decision-making frameworks that accelerated cross-functional execution and eliminated operational bottlenecks in critical transactional workflows.

Education

• North Carolina State University

  Bachelor of Science (B.S.), Biological Sciences

  2012 — 2016

• Griffith University

  Semester Abroad - Gold Coast, Australia

  2013

Skills

• Financial Modeling
• Software Development Life Cycle (Sdlc)
• Inovation
• Financial Analysis
• Information Technology
• Product Dev
• Microsoft Office
• Business Workflows
• Sales Tax
• Leadership
• Agile Methodologies
• Data Analysis
• Intranet
• Customer Service
• Revenue Recognition
• Salesforce.com
• Communication
• Travel
• Volunteering
• Strategic Planning
• Jira
• Bug Tracking
• Humanitarian
• Social Media
• Teamwork
• Business
• Public Speaking
• Business Strategy
• Research
• International Relations
• Software as a Service (Saas)
• Business Development
• Philanthropy
• Social Enterprise
• Requirements Analysis
• Cloud Computing
• Science
• Fundraising
• Organization Skills
• Marketing Strategy