Rachana C.
Technology Analyst | AWS Cloud Fundamentals Expert | Enhancing Product Management and Ticketing Systems | Knowledgeable in GitHub, JIRA, and CI/CD Processes | Delivering User Experience through Effective Troubleshooting
- Role
- Technology Analyst at Infosys
- Location
- Warangal, TG, IN
- LinkedIn followers
- 500 followers
About Rachana C.
I am a Technology Analyst at Infosys with experience in API development, system integration, cloud-based solutions, and IT operations. I’ve contributed to projects involving the migration of legacy MuleSoft APIs to Kong Gateway and Spring Boot, as well as building integrations between Uber Eats and restaurant POS systems for real-time menu sync and order processing.I bring strong hands-on skills in Java, AWS (Lambda, SQS, S3, DynamoDB), REST APIs, Jenkins, Postman, and debugging/monitoring tools. I also have solid experience in incident management, technical troubleshooting, JIRA-based task tracking, and SLA-driven operations, ensuring smooth delivery and quick issue resolution.I regularly collaborate with cross-functional teams, host client meetings and scrum calls, and prepare dashboards, reports, and project documentation to support informed decision-making.I am also a Gold Medalist in B.Tech (Civil Engineering) from SR Engineering College, recognized for top academic performance.Known for my analytical thinking, communication skills, and problem-solving approach, I’m always eager to learn, grow, and contribute to impactful engineering and operational initiatives.
Experience
Technology Analyst
Oct 2025 — Present · Hyderabad, IN
Designed and deployed integration solutions enabling seamless communication between Uber Eats and restaurant POS systems, including automated menu synchronization and order transformation into POS-specific formats.Implemented webhooks, polling mechanisms, and near real-time notifications to ensure accurate order processing and delivery tracking.Coordinated daily scrum ceremonies, collaborated with onsite stakeholders, and provided technical leadership to ensure timely delivery of integration releases.Delivered real-time support through Slack, troubleshooting production issues and ensuring SLA compliance.Managed project tasks and incident workflows in JIRA, handling high-priority issues with effective communication and timely resolution.Built cloud-native features using AWS Lambda, SQS, S3, DynamoDB, and IAM, leveraging the AWS Java SDK for scalable data processing and automation.
Education
SR Engineering College
Bachelor of Technology - BTech, Civil Engineering
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