Rachana Mhapadi Assoc

HR Operations & Systems Professional | MSc HRM | Associate CIPD Member (Level 7) | Ex-Colgate Palmolive – Employee Data Management | SAP SuccessFactors EC & SAP HCM | GDPR & Data Accuracy | HR Digital Transformation

Role
Customer Service Assistant at Wickes
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Rachana Mhapadi Assoc

HR Operations professional with over 2.5 years of experience in employee data management…

Experience

  1. Customer Service Assistant

    Wickes

    Oct 2025 — Present · Edinburgh, GB

    Deliver exceptional service by assisting customers with inquiries, product recommendations, and purchases.• Efficiently handle transactions, including cash, card payments, and refunds, ensuring accuracy and speed.• Assist in restocking shelves and maintaining a clean, organized, and well-presented store environment.• Address and resolve customer concerns or escalate them to the appropriate team for resolution.• Stay informed about products and promotions to provide accurate information and enhance the customer experience.• Work closely with colleagues to meet store goals and provide a seamless shopping experience.• Adhere to company policies and safety guidelines to ensure a secure shopping and working environment.

Education

  • Rizvi College Of Hotel Management

    Bachelor of Science - BS, Hospitality Administration/Management

  • Nottingham Business School, Nottingham Trent University

    Postgraduate Degree, Human Resources Management and Services

  • Sheila Raheja School of Business Management and Research

    Masters in Management Studies, Human Resources Management/Personnel Administration, General

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Rachana Mhapadi Assoc — Customer Service Assistant at Wickes in Mumbai, MH, IN | Unifers