Rachael Selzer

About Rachael Selzer

I am a motivated Technical Program Manager with a history of working cross-functionally to define and realize a vision for the platforms and tools that power the customer experience, shaping the systems, strategy, and technology plan. I have deep experience in understanding business priorities, users, and use cases, defining and documenting requirements, aligning priorities with business teams, and partnering with product, engineering, and UX teams to advocate for my programs. I grasp technical concepts quickly, lead and manage multiple projects at a time, and have a strong passion for helping customers and driving product usage.I know how to collaborate effectively with stakeholders to find innovative new solutions, manipulate existing systems to fit a new need, and scale work effectively.

Experience

1. Senior Program Manager, Customer Care Products

   Chewy

   Oct 2025 — Present · Seattle, WA, US

   Architected an initiative to redesign how Customer Care Product engages Data partners, establishing a standardized framework for defining product success and embedding data partners early in the product development lifecycle.•Drove the creation of scalable experimentation and long-term measurement models that position Data as a strategic co-owner of product outcomes, ensuring measurable impact from launch to long-term performance tracking.

Education

• University of Puget Sound

  Bachelor of Arts (BA), History

Skills

• Corporate Communications
• Customer Relationship Management (Crm)
• Public Speaking
• Data Entry
• First Aid
• Salesforce.com
• Crm Databases
• Proficient Typing Skills
• Google Drive
• Customer Service
• Microsoft Office
• Sales
• Event Planning
• Microsoft Excel
• Powerpoint
• Zendesk
• Management
• Proofreading
• Microsoft Word
• Social Media
• Leadership
• Marketing
• Cpr Certified
• Data Analysis