Rachael Perez
Customer Experience | Customer Success | Operational and Process Excellence | Support and Service | Customer Analytics and Metrics | VoC Design, Strategy & Execution | Enablement
- Role
- Upwork
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Rachael Perez
I’m a strategic customer-driven leader with 15 years designing global CX, Operations and…
Experience
Present
Education
San Diego State University
MBA, Marketing & Entrepreneurship
University of Phoenix
Bachelor's degree, Accounting and Finance
Skills
- Program Management
- Product Marketing
- Leadership
- Go-to-Market Strategy
- Business Development
- Process Improvement
- Cross-Functional Team Leadership
- Negotiation
- Budgets
- Product Management
- Messaging
- Business Planning
- Operational Excellence
- Problem Solving
- Product Development
- Marketing Strategy
- Team Management
- Project Planning
- Marketing
- Strategic Planning
- Training
- Vendor Management
- Strategic Partnerships
- Hp
- Saas
- Partner Management
- Analysis
- Customer Satisfaction
- Cloud Computing
- Service-Now
- Six Sigma
- Start-Ups
- Enterprise Software
- Customer Surveys
- Voice of the Customer
- Net Promoter Score (Nps)
- Facilitation
- Software as a Service (Saas)
- Business Process Improvement
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