Rachael Gursky

About Rachael Gursky

As a growth and customer experience executive, I have over 15 years of experience in designing, delivering, and scaling consistently excellent consumer experiences across various industries (hotel, workplace, mental health, EV charging). My mission is to create value for customers, employees, and stakeholders by aligning the brand vision, strategy, and execution.As COO at Foundation, I launched a mental health marketplace that improved the experience for people seeking help. Over 7.5 years at Industrious, I led a mix of cross-functional teams that handled member experience, unit operations, launch, facilities, IT, digital experience, analytics, product, and customer success. I leveraged my hospitality background to achieve high customer satisfaction, establish service standards and QA processes, implement customer surveying and feedback systems, and solve complex business challenges. I am an empathetic, collaborative, and humble leader who cares deeply about the well-being and success of my team, colleagues, company, and customers. I communicate clearly and directly and welcome all ideas and feedback. I balance attention to detail and big-picture thinking and prioritize effectively in fast-paced and dynamic environments.

Experience

1. VP of Growth

   ChargeLab

   Mar 2025 — Present · New York, NY, US

Education

• Harvard Business School

  MBA

  2009 — 2011

• Cornell University

  Bachelor of Science - BS, Hospitality Administration

  2002 — 2006

Skills

• Brand Management
• Financial Modeling
• Strategy
• Competitive Analysis
• Hospitality Consulting
• Management
• Leadership
• Budgeting
• Strategic Planning
• Training
• Business Strategy
• Budgets
• Finance
• Forecasting
• Brand Development Strategy
• Revenue Analysis
• Due Diligence
• Market Research
• Hotel Management
• Hotels
• Hospitality
• Hospitality Industry
• Mergers & Acquisitions
• Entrepreneurship