Rachael Thompson
#100devs
- Role
- Customer Service Representative at Xenon arc
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Rachael Thompson
Graduate of Western Governors University with a Bachelors Degree in Business Management. Starting Masters Degree in Information Technology Management July 2023. Results-driven professional with experience in project coordination and cross-functional collaboration. Highly skilled in engaging stakeholders to drive successful project outcomes. Adept at prioritizing tasks and organizing project components to achieve project goals. Proficient in managing communications and deliverables from all stakeholders. Experienced in establishing partnerships cross-functionally to ensure project success, while tracking project accomplishments to meet key performance indicators.
Experience
Customer Service Representative
Jun 2023 — Present · Bellevue, US
Maintaining customer records, using CRM tools for data-driven decision-making, addressing customer queries and concerns, escalating complex issues for timely resolution, executing order processes for priority customers, collaborating with cross-functional teams, and fostering strong customer relationships to enhance satisfaction and repeat business.
Education
Western Governors University
Bachelor's degree, Business Management, GPA 3.5
2018 — 2022
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