Rachael Sampson

About Rachael Sampson

As Head of Community Banking, I bring a strategic vision and a deep commitment to inclusive growth—leading initiatives that expand access to financial services, elevate the client experience, and drive meaningful outcomes to unbanked and underserved individuals and businesses in the communities we serve.With over 20 years of experience spanning commercial banking, credit, compliance, operations, and client servicing, I offer a well-rounded, enterprise-minded approach to leadership. I’m a passionate leader known for cultivating high-performing teams, consistently achieving top-tier employee engagement results, and championing internal mobility through mentorship and career development. I take pride in promoting talent, guiding successful career transitions, and building cultures where people feel seen, supported, and empowered.I’ve led the creation, scaling, and optimization of programs that blend data, insights, and storytelling to drive sales, deepen relationships, and deliver measurable impact. Whether launching new initiatives, designing community-first programming, or delivering national campaigns, I focus on outcomes that matter—financial confidence, business growth, and community empowerment.As a national speaker and advocate, I proudly represent KeyBank as National Director of Key4Women—amplifying voices, sharing insights, creating connections, and providing education, tools and resources to help leaders and entrepreneurs thrive. Outside of work, I serve on several internal and external boards and committees, and I’m an active member of my church and community. In my spare time you can find me talking to my plants, enjoying music, traveling, and spending time with family and friends.

Experience

1. Head of Community Banking

   KeyBank

   Jan 2024 — Present

   As Head of Community Banking, I lead the strategy and execution of initiatives that expand access to financial services and deepen relationships in with underbanked and underserved individuals and businesses. I’m focused on growing profitable business, exceeding regulatory expectations, and delivering an exceptional client experience—while empowering individuals and small businesses to thrive.I lead a cross-functional team that includes our Business Enablement, Community Sales, Community Banking Strategy, and Community Banking Programs groups. Together, we work to deliver inclusive, community-first solutions that drive growth, strengthen relationships, and create lasting impact.I bring a strategic, enterprise-minded approach to leadership, with a strong emphasis on financial education, inclusive growth, and measurable outcomes. I’m proud to lead a team that consistently delivers high engagement results and fosters a culture of mentorship, career mobility, and community impact.

Education

• Thomas More University

  Bachelor of Business Administration - BBA

• University of Cincinnati

  Master of Business Administration - MBA

Skills

• Customer Service
• Banking
• Risk Management
• Leadership
• Lines of Credit
• Financial Services
• Finance
• Mortgage Lending
• Loan Origination
• Financial Analysis
• Consumer Lending
• Loans
• Management
• Commercial Lending
• Process Improvement
• Small Business Lending
• Strategic Planning
• Commercial Banking
• Financial Reporting
• Credit
• Strategic Partnerships
• Microsoft Office
• Sales