Rachael Zimmerman

About Rachael Zimmerman

Innovative project manager, creative problem solver, and home infusion billing expert with 9 years of experience implementing complex healthcare software. Demonstrated expertise in managing large teams, developing long-term relationships, and learning and applying new concepts quickly.P l FM l MFE l MLC l C

Experience

1. Home Infusion Subject Matter Expert

   Epic

   May 2019 — Present

   As the leading Home Infusion billing expert at Epic, over the past six years I have partnered with our technical solutions and development teams to create a home infusion product that all future home infusion customers will use.This includes-Collaborating closely with R&D to prioritize and inform future development and create a roadmap that responds to customer and employee feedback to ensure the result is an industry-leading product and implementation process-Partnering with potential future customers that are leaders in the home infusion space to ensure a deep understanding of requirements so that we develop the right solution for all customers and software that is a joy to use-Partnering with the sales team to configure and write a Home Infusion sales demo to showcase our product. Answering questions from prospective customers about functionality in the Home Infusion billing space-Creating internal process improvement and documentation including a pre-sales questionnaire as well as implementation documentation that reflects the unique home infusion concepts.Home Infusion Expertise- Complex payer-specific pricing and reimbursement arrangements- NCPDP adjudication and major medical billing- Medicare Bill-for-Payment & Bill-for-Denial- BCBS (Blues) Billing Rules-Capitation/Fee-for-Service Agreements, Patient Assistance Programs, Hospice Billing

Education

• Bradley University

  Actuarial Science- Business, Minor in Studio Art- Concentration in Drawing

  2008 — 2012

Skills

• Customer Service
• Blogging
• Research
• Powerpoint
• Microsoft Excel
• Actuarial Science
• Retirement Plan Consulting
• Management
• Teamwork
• Leadership
• Retirement Benefits
• Time Management
• Actuarial Consulting
• Event Planning
• Social Media
• Pension Administration
• Public Speaking
• Qualified Retirement Plans
• Visual Basic