Rachael Sherman

Senior Product Manager @Opower

Charlotte, NC, US

Lead product strategy, design, and delivery for Opower’s Business Customer Engagement (BCE) Proactive Alerts—Oracle’s flagship communication solution for utility business customers. I own the roadmap for outbound digital communications (email, SMS, push) and proactive alerting tools used by leading utilities across North America.Key accomplishments-Spearheaded the redesign and rollout of the next-gen Residential Proactive Alerts, migrating 4+ enterprise utility clients from legacy tools to a more scalable, modular architecture-Defined product requirements for our BCE Proactive Alerts based on stakeholder input, regulatory context, and energy usage data—resulting in more personalized, effective engagement for SMB and commercial customers-Led cross-functional teams through discovery, design, sprint planning, QA, and launch cycles; collaborated with design, engineering, client success, and go-to-market teams-Developed and tested new digital alert features (e.g, high usage) that improved customer experience and drove utility program participation-Partnered with analysts and utility clients to turn behavioral science and usage insights into product features that nudge toward decarbonization goals-Serve as product lead on residential proactive alerts and digital engagement programs, supporting cross-org climate and energy initiatives

Arizona State University

Master of Science - MS, Environmental and Sustainable Engineering

Clemson University

Bachelor’s Degree, Civil Engineering

Arizona State University

Doctor of Philosophy - PhD, Environmental and Sustainable Engineering