Rachael Mukoro
Sales Support Associate @Flowserve Corporation
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WORK HISTORY
Sales Support Associate @Flowserve Corporation
CA
Lead coordinated efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all relevant stakeholders. Using data sources from SAP S/4HANA and warranty SharePoint site.• Responsible for ensuring quick and accurate order entry according to documents provided by the various methods in the ERP System according to processes and procedures while expediting orders, interacting with internal and external customers, setting up new accounts, order maintenance, and filing.• Ensured metrics and required reporting are completed for weekly accountability meetings.• Demonstrated solid proficiency in applying for credits. Worked with the credit team to resolve customer account receivable disputes promptly.• Reviewed customer’s specifications and documents to apply current FlS technical and commercial requirements using Bill of Materials, Engineering information systems and other ERP Systems.• Interacted constructively and collaboratively with team members and across functional groups, to drive maximum revenue opportunity for FLS, while aspiring to deliver improved value propositions to our customers to differentiate FLS from its competitors.• Drove daily tactical customer proposals in addition to supporting strategic offerings and identified sales winback opportunities.• Partnered with Site Hubs to drive quotation performance within the region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.• Managed and monitored the proposal throughout the entire bid cycle including updating and maintaining designated workload management tools, while monitoring hit-rate optimization.• Received and compiled weekly QRC sales and speed wins reports.• Drove compliance with all Policies & Procedures and legal requirements (i.e, SOX, Export compliance, BI & C, Terms and Conditions, Inco Terms, Sales Approval Processes, etc.)
EDUCATION
Delta State University, Nigeria
Bachelor of Education - BEd, Economics
Humber College
Postgraduate Degree, Business Insights and Analytics
ABOUT RACHAEL MUKORO
I am a motivated and detail-oriented Business Analyst with proficient experience in optimizing business operations and informing strategic decisions through data analysis and collaboration. With over 2 years of Data and Business Analyst experience, I have a well-balanced understanding of business relationships in different Line of Businesses and Requirements.I have completed a minimum of 7 analytics projects, leading more than half of them through with facilitating several business requirements’ gathering techniques such as interviewing, questionnaires, brainstorming, focus groups, conducting Joint Application Discussions (JAD), project & customer meetings, walkthroughs. The projects were implemented with both agile and waterfall methodologies and improved my experience in preparing the Business and Functional Requirement Documents (BRD and FRD).I’m a focused technologist with experience in SQL, Power BI, SAP S/4HANA, Python, SAP ARIBA, MS Office Suite and combined with soft-skills such as communication, problem solving, people-management, proven dedication to efficiency and accountability. I am known to demonstrate excellence in multi-tasking of projects within programs due to my capacity to coordinate simultaneously across multiple teams.Complementing my practical experience, my recent academic pursuits include a postgraduate certificate in Business Insights and Analytics at Humber College, which honed my interest in leveraging data within business contexts.A testament to my growth is evident on a group project, focused on conceptualizing and executing tailored dashboards for an online clothing store. One of these dashboards significantly optimized customer engagement and product usage across European countries, leading to an outstanding 97% grade from our professor. I also I worked on a Python group project focused on creating a secure and efficient student school login account system and calculating student\'s GPAs. Through this experience, I gained hands-on experience in data management, data visualization, and data analysis. I collaborated with my team members to develop solutions that were both effective and user-friendly which gave us a good grade of 98%.I\'m actively seeking full time opportunities that align with my passion for data-driven insights and my desire to contribute to operational excellence through my evolving Analyst Career. If you share this vision, let\'s connect and explore how we can collaborate to drive impactful business growth.
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