Rachael Morrissey
Sr Director of the Training Team - US Health East Group
- Role
- Sr Director of Learning & Development at Maximus
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Rachael Morrissey
Objective: A highly motivated, energetic professional with strong communication skills, soft skills and a proven track record in training, customer service, and quality assurance aspires to expand my career in the field of adult education, corporate training or call center business.Specialties: call center, content management, customer relations, customer service, human resources, leadership, management, materials management, mentoring, microsoft office, microsoft powerpoint, presentation skills, problem solving, process engineering, quality, quality control, reports, research, telephone skills, training, training materials, writing,
Experience
Sr Director of Learning & Development
Apr 2022 — Present
Education
The College of Saint Rose
Masters, Adult Education
2006 — 2009
The College of St. Rose
Masters, Educational Psychology
2006 — 2009
Hartwick College
BA, History
2001 — 2005
Hartwick College
Bachelor of Arts, History
2001 — 2005
Skills
- Training
- Customer Service
- Microsoft Office
- Software Documentation
- Program Management
- Nonprofits
- Leadership
- Career Development
- Adult Education
- Team Building
- Management
- Recruiting
- Interviews
- Staff Development
- Coaching
- Change Management
- Research
- Team Leadership
- Training Delivery
- Analysis
- Process Improvement
- Non-Profits
- Performance Management
- Crm
- Quality Assurance
- Vendor Management
- Strategic Planning
- Call Centers
- Technical Recruiting
- College Recruiting
- Learning Management
- Addie
- Public Speaking
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