Rachael Lucas

About Rachael Lucas

I’m an operations and enablement professional who sits at the intersection of customer…

Experience

1. Retail Sales Specialist

   DHL Express

   Mar 2025 — Present

   Built lasting customer relationships that led to repeat business by delivering consistent service and resolving concerns as first point of contact.• Promoted the value of products and services to close sales, tailoring messaging to customer needs and pain points.• Served as primary store operator, independently managing the location 4.5 out of 6 working days.• Increased store revenue from $5K to $15K within 30 days through low-cost marketing, upselling, and negotiation.• Established and maintained a branded, high-standard store environment by placing visual branding, decorating for optimal customer flow, and proactively managing maintenance needs at a newly opened location.• Provided chat support and curated customer experiences with professionalism, empathy, and adherence to information security best practices.• Managed inventory, maintained accurate logs, and ensured smooth operation of store systems.• Supported peers through district group chats and one-on-one mini-training sessions, advising on proper processes and error correction.