Rachael Jackson

About Rachael Jackson

Operations leader with 9+ years of experience driving execution, performance, and people development across high-volume retail environments. Proven track record leading complex store operations, managing budgets and labor, launching new locations, and supporting multi-unit performance at the district level.Currently serving as a Community Store Manager with Starbucks, where I oversee end-to-end store operations including staffing, training, scheduling, inventory, and financial performance. Selected for district-level leadership assignments supporting licensed stores and corporate initiatives, and trusted to lead new store openings from planning through launch.Recognized as Store Manager of the Year for the region, I bring a hands-on leadership style grounded in operational excellence, accountability, and team development. Passionate about building scalable processes, developing leaders, and executing brand standards consistently across locations.Currently completing a Bachelor of Science in Project Management to further strengthen enterprise-level operational leadership.Areas of focus:Retail Operations • Corporate Execution • Multi-Unit Leadership • New Store Openings • Labor & Budget Management • Process Improvement • Training & Development • Cross-Functional Collaboration

Experience

1. Community Store Manager, Store Manager Trainer, Coffee Master

   Starbucks

   Aug 2015 — Present · Springfield, MO, US

   Lead full-scope retail operations for a high-volume store, including staffing, labor planning, budgeting, inventory management, training, and customer experience execution. • Drive operational consistency by executing corporate initiatives, policies, and brand standards while adapting to local market needs. • Led two new store openings (licensed and company-operated), coordinating timelines, staffing plans, training, vendor readiness, and operational launch. • Selected for a District Manager learning assignment (Licensed Stores), supporting multiple locations with operational execution, compliance, and leadership coaching. • Develop and mentor store-level leaders, building internal promotion pipelines and improving engagement and retention. • Partner cross-functionally with facilities, supply chain, HR, and corporate stakeholders to solve operational challenges and improve performance.Key Achievements • Regional Store Manager of the Year (2019) • Trusted with district-level operational responsibility • Consistent execution of performance, safety, and customer experience metrics

Education

• Arizona State University

  Bachelor of Science - BS, Project Management

Skills

• Sales Management
• Teamwork
• Loss Prevention
• Team Management
• Customer Engagement
• Multi-Unit
• Management
• Team Building
• Customer Satisfaction
• Training
• Merchandising
• Profit
• Customer Experience
• Time Management
• Leadership
• Hiring
• P
• Retail Sales
• Retail
• Store Management
• Store Operations
• Field Operations
• Inventory Management
• Inventory Control
• Customer Service
• Coaching
• Recruiting
• Employee Training
• Visual Merchandising
• Customer Support
• Sales
• Multi-Unit Management
• Human Resources
• Team Leadership
• Field Training
• Driving Results
• P&L