Rachael Holder
Customer Success Manager | Strategic Partnerships | Adoption, Retention & Expansion
- Role
- Senior Account Manager at Marchex
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Rachael Holder
Strategic Senior Customer Success leader with 7 years of CS experience who builds multi-quarter success plans that connect platform adoption to measurable business value. Trusted advisor to executive stakeholders, skilled in leading data-driven business reviews, mitigating churn risk, and owning retention and expansion outcomes. I bring strong technical and domain acumen, with expertise in strategic account planning, commercial negotiations, and cross-functional collaboration to drive long-term customer and company growth.
Experience
Senior Account Manager
Jul 2021 — Present · Raleigh, NC, US
Senior Customer Success leader passionate about helping customers realize meaningful, measurable value from the platforms they use. I build and execute multi-quarter success and strategic account plans aligned to customer business objectives and partner cross-functionally with Product, Sales, Engineering, Support, and Marketing to advocate for customer needs through structured voice-of-customer insights. I lead executive-level, data-driven business reviews, serve as a trusted advisor who bridges business and technical conversations, proactively mitigate churn risk, and own retention, expansion, and forecast accuracy through value-based business cases.
Education
North Carolina State University
Bachelor of Arts (B.A.), Sociology
2011 — 2015
Rosewood High School
High School
2007 — 2011
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