Rachael H.

About Rachael H.

Reliable and resourceful Cum Laude college graduate with a knack for building multi-threaded relationships. Passionate about customer wins and happiness. Quotes to live by:\"Don\'t ask, don\'t get!\" and \"1% Better Every Day\"(thanks, Max Yoder!). Four consecutive years of exceeding account management goals during a pandemic. As a high-performing B2B Account Manager with nearly five years of experience, I excel at simplifying complex solutions to drive customer success and business growth. I have a proven track record of consistently exceeding goals in a high-growth SaaS environment, most recently at Seismic (formerly Lessonly), where I earned President\'s Club recognition for two consecutive years.I\'m passionate about building deep, multi-threaded relationships with executives and key stakeholders to turn clients into long-term partners. I managed a book of business averaging over $2 million, achieving net retention rates as high as 140.8%. I thrive on making my champions look like rock stars by proactively helping them maximize adoption and achieve their business outcomes.I’m also a strong believer in leveraging technology and collaboration to get results. I\'ve used AI to create data-driven presentations for Executive Business Reviews and regularly acted as a bridge between customers and internal teams, providing product feedback that directly influenced the product roadmap.MBTI: ENFP. StrengthsQuest: Strategic, Woo, Communication, Ideation, Input.My Core Expertise Includes- Account Management & Expansion- B2B SaaS Sales- Customer Relationship Management (CRM)- Strategic Business Reviews- Contract Negotiation & Renewals- Cross-functional Collaboration- Sales Forecasting & Pipeline Management- AI for Sales & Business Analytics

Experience

1. Senior Csm i, Financial Services

   Seismic

   Feb 2026 — Present

Education

• Grace College & Seminary

  Bachelor's Degree, Communications and Public Relations

  2008 — 2012