Rachael Evans
Cybersecurity Professional Seeking New Opportunities to Safeguard Digital Assets
- Role
- Billing and Technical Customer Service Advisor at Vivint Consulting
- Location
- Montgomery, AL, US
- LinkedIn followers
- 500 followers
About Rachael Evans
Highly motivated Cybersecurity and Compliance Analyst with CompTIA Security+…
Experience
Billing and Technical Customer Service Advisor
May 2024 — Present · Baton Rouge, LA, US
Deliver high-quality billing, collections, and technical support to customers, resolving discrepancies, processing payments, negotiating solutions, and maintaining accurate account records with a focus on efficiency and customer satisfaction.Provide expert technical troubleshooting for smart home products, diagnosing issues and guiding customers through resolutions while ensuring clear documentation.Collaborate cross-functionally with product and engineering teams to escalate complex technical or usability issues, advocate for customer needs, and contribute to product enhancements that improve overall user experience.Manage high-volume inquiries under tight deadlines, consistently achieving resolution targets while upholding data privacy and security standards in customer interactions.
Education
Louisiana State University
Bachelor's degree
2018 — 2021
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