Rachael Douglas
Business Services Coordinator @Vysus Group
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WORK HISTORY
Business Services Coordinator @Vysus Group
Aberdeen, GB
Manage outsourced IT helpdesk operations, ensuring service quality and timely resolution of technical issues for 200+ employees.Act as primary liaison between the business and external provider, overseeing service-level agreements (SLAs), escalations, and performance reporting.Drive continuous improvement by monitoring user satisfaction, streamlining support processes, and aligning IT support with organizational needs.Manage global IT procurement across 17+ locations, including hardware, software, and services, ensuring timely delivery and alignment with business requirements.Oversee supplier relationships, from sourcing and negotiation through to purchase order creation, approvals, and invoice reconciliation, driving cost savings within annual IT and facilities budgets.Coordinate IT asset management, including lifecycle tracking, warranty renewals, and refresh projects, improving visibility and reducing downtime.Administer key IT processes, including Joiners, Movers, and Leavers (JML), O365 license allocation, and software deployment, ensuring smooth onboarding and efficient system access.Act as primary liaison with outsourced partners, vendors, and internal stakeholders, resolving queries and shaping IT demand forecasts for future business needs.Lead contract management for large-value overheads and software agreements, including renewals, usage analysis, and vendor negotiations.Support business operations by training staff on ERP and SharePoint systems, responding to IT-related administrative issues, and tracking actual spend against budgets.Coordinate IT-related projects such as office moves and hardware refreshes, ensuring minimal disruption to business operations.Administer mobile phone contracts and corporate software agreements, negotiating renewals and identifying opportunities for savings.
EDUCATION
Robert Gordon University
Post Graduate Diploma, Human Resources Management
University of Stirling
Bachelor of Arts (BA), Sociology & Social Policy
ABOUT RACHAEL DOUGLAS
Business Services Coordinator at Vysus Group
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