Rachael Conrad
- Role
- Global VP Enterprise Customer Experience at Rockwell Automation
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Rachael Conrad
Rachael is a recognized leader and brings to this role more than 25 years of experience…
Experience
Global VP Enterprise Customer Experience
Oct 2023 — Present
As the VP of Global Customer Experience, Rachael is responsible for leading and developing strategies to enhance customer satisfaction, engagement, customer success and improve revenue retention and enterprise profitability. In this newly created function, she leads the customer service function, the customer success function, the customer engagement and communications team, customer experience business operations and the Customer Experience Center of Excellence for the enterprise. Additionally, she is responsible and accountable for enterprise business process ownership across Demand to Renew processes. Working in collaboration across the enterprise, she is accountable for implementing sustainable customer and partner feedback mechanisms, driving customer-centric initiatives, and optimizing customer touchpoints- creating a frictionless and consistent exceptional experience for customers and partners throughout their journey with Rockwell Automation. This role is one of our best reflections of our brand promise – to expand human possibility.
Skills
- Process Automation
- Industrial Control
- Product Development
- Allen Bradley
- Motion Control
- Plc
- Manufacturing
- Automation
- Control Logic
- Control Systems Design
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