Rachael Cistola
Elevating Customer Success through Dynamic Leadership and Impactful Strategies
- Role
- Manager of Customer Success, Internal (Fka Teams) at Stack Overflow
- Location
- Erie, CO, US
- LinkedIn followers
- 500 followers
About Rachael Cistola
Accomplished Software-as-a-Service (SaaS) and Unified Communications-as-a-Service (UCaaS) client representative with expertise in financial reporting, digital advertising, video communication, enablement, and the developer & engineering industries. Leveraging a degree in business and computer information systems, I have successfully driven increased long-term corporate profitability by combining software product knowledge with a deep understanding of client business priorities. As an energetic customer advocate, I continuously strive to deliver exceptional results and ensure client satisfaction.
Experience
Manager of Customer Success, Internal (Fka Teams)
May 2025 — Present · Denver, CO, US
Lead a team of CSMs focused on Stack Overflow for Teams – Business segment across Mid-Market and Enterprise accounts.Drive customer value, adoption, and retention through scaled strategies and proactive engagement.Own operational rollout of the scaled customer journey, improving efficiency and repeatable success.Collaborate cross-functionally with Sales, Solution Engineering, Product, and Marketing to align on lifecycle strategy and customer outcomes.Mentor and coach team members while fostering a culture of accountability, growth, and results.Support strategic initiatives to improve Net Revenue Retention (NRR), onboarding, and product adoption across diverse customer portfolios.
Education
The University of Alabama
Bachelor's degree, Business Administration and Management, General
Front Range Community College
Associate's degree, Computer Information Systems
Harvard Business School Online
Certification in Business Analytics
Skills
- Customer Relationship Management (Crm)
- Saas
- Sec Filings
- Relationship Building
- Network+
- Product Management
- Customer Support
- Microsoft Office
- Sales
- Microsoft Office 2007
- Xbrl
- Wdesk
- Customer Retention
- Salesforce.com
- Leadership
- Lead Generation
- Google Apps
- Webex
- Cloud Computing
- Account Management
- Social Media
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