Rachael Chow
Senior Manager, Implementation Project Management @Mcg Health
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WORK HISTORY
Senior Manager, Implementation Project Management @Mcg Health
Seattle, WA, US
Provides strategic leadership for the implementation project management team, shaping enterprise initiatives and organizational priorities. Drives continuous improvement, professional development, and customer-focused outcomes. • Leads and mentors a team of project managers to deliver complex, high-impact client implementations and supports company-wide initiatives for customer satisfaction.• Champions the adoption of GenAI tools and new technologies to enhance team efficiency, innovation, and analytics-driven decision-making.• Conducts ongoing process audits and drives team capability expansion to ensure best practices, high standards, and scalable growth.• Oversees strategic resource planning, workload distribution, and professional development to build a high-performing, collaborative team.• Fosters strong relationships with clients and internal stakeholders, acting as an escalation point and integrating feedback to continuously improve team practices.
EDUCATION
Bellevue College
Project management certification, Project Management
Western Governors University
Master of Business Administration - MBA
Western Washington University
Bachelor's, Human Services
Seattle University
Master of Public Administration - MPA, Public Administration
ABOUT RACHAEL CHOW
Strategic people leader and operational innovator with a proven record of building high-performing teams, driving cross-functional collaboration, and delivering measurable results. Expert at leading organizations through change, scaling processes, and developing talent—resulting in a 23% reduction in implementation timelines, a 60% reduction in process artifacts, and award-winning customer service. Adept at managing complex, multimillion-dollar projects and launching net new solutions, with 17+ years of experience in Scrum, Agile, and Hybrid project management, focused on continuous improvement and data-driven decision-making.
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