Rachael A.
Health Information Professional l Healthcare Advocate| Healthcare Tech Savvy| SaaS Enterprise Customer Success
- Role
- Customer Success Manager at HHAeXchange
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Rachael A.
Fun Fact about me: My friends call me \"Hostess with the Mostess. I am the type of friend…
Experience
Customer Success Manager
Jul 2024 — Present · Houston, TX, US
Manage $3M in annual recurring revenue (ARR) across Texas, Illinois, and Pennsylvania Enterprise clientsLead client stabilization post-implementation through hands-on education and trainingAchieved and maintained over 90% client retentionOversee relationships with top providers across multiple markets beyond TexasAct as a key liaison between Support, Engineering, Product, and Client Success teams to streamline communication and resolve issuesIncreased client productivity by leveraging AI tools and optimizing internal platform functionalities
Education
Mountain View College
Associate of Science - AS
2015 — 2019
Indiana Wesleyan University
Bachelor's degree
2019 — 2020
Dallas College
Certified Medical Assistant
2015 — 2018
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