Racha Mukesh
Lead Digital specialist (Microsoft Azure and Office suit)
- Role
- Digital Cloud Specialist at Sonata Software
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Racha Mukesh
Exceptional service and fostering strong customer relationships, contributing to a customer satisfaction rating of 4.9/5. By leveraging in-depth product knowledge and troubleshooting expertise, I help clients optimize their use of the platform while minimizing downtime and maximizing operational efficiency. Provided frontline technical support to Microsoft partners. Maintained a high level of partner satisfaction through clear communication, timely follow-ups, and proactive problem-solving throughout the issue resolution process.
Experience
Digital Cloud Specialist
Mar 2025 — Present · Hyderabad, IN
Project Microsoft AI Cloud Partner Program: • I Provided frontline technical support to Microsoft customers and partners via phone, email, and web, ensuring timely and effective resolution of issues. • Managed customer experience from problem identification to full resolution, maintaining high levels of customer satisfaction. • Collaborated with Engineering (Product Groups), and Management to engage necessary resources for complex problem-solving. • Accurately routed or handed off issues to other Microsoft services or teams when necessary, ensuring efficient problem resolution.
Education
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2010 — 2014
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