Rabi Pradhan
Consultant @cognizant | 3X Salesforce Certified, Life Sciences | Agile Delivery, UAT, Stakeholder Leadership | Cognizant | IMT Hyderabad PGDM’23 | B.Tech |
- Role
- Business Analyst - Moment Cx Crm Advisory at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rabi Pradhan
Senior Salesforce Business Analyst with 3.5+ years of experience delivering enterprise-scale CRM solutions across Life Sciences, Medical Devices, Consumer Goods, and Healthcare domains. Strong expertise in Salesforce Service Cloud, Document Automation (S-Docs, NiceLabel), and Lead-to-Cash processes. Proven ability to lead stakeholder workshops, define product roadmaps, translate regulatory and business requirements into scalable Salesforce solutions, and support UAT and production rollouts. Experienced in Agile delivery, cross-functional leadership, and compliance-driven programs for global clients like Philips and Johnson & Johnson. Salesforce Certified Admin, Business Analyst, and AI Associate.
Experience
Business Analyst - Moment Cx Crm Advisory
Oct 2023 — Present · Bengaluru, IN
Sr. Business Analyst - Johnson-CART Nice Label Squad – Lifescience ( June 2025 – Present)- Facilitated FRD creation and requirement elicitation for label generation across clinical and commercial product lines- Led grooming sessions to refine user stories and ensure alignment with sprint goals and regulatory needs- Collaborated with development, testing, product management, Scrum Master, and project leadership to streamline delivery- Participated in weekly connects to track progress, resolve blockers, and support cross-functional planning- Supported documentation and analysis of labeling workflows to enhance traceability, compliance, and efficiency- Contributed to stakeholder presentations and demo planning to validate solutions and drive adoption. BOT - S-Doc Replacement Project - Philips - Healthcare (Oct 2024 – April 2025)Conducted a detailed assessment of 33 active document templates, evaluating document generation trends, unique user activity over multiple years, and business unit distribution to determine the feasibility of transitioning away from S-Docs. Stakeholder workshops and requirement gathering - Engaged with Business customers to understand the specific functionalities of each document template, ensuring all business needs were captured for the transition.Cross-functional Collaboration: Worked jointly with the Product Owner and Architects to define and baseline security, performance, and scalability requirements, ensuring robust and scalable solutions.User Story Refinement: Collaborated with the Product Owner to refine user stories, adding detailed acceptance criteria and working closely with the Scrum team to ensure clarity and feasibility.
Education
Samithi English Medium School
Science
Institute of Management Technology, Hyderabad
Master of Business Administration - MBA, PGDM, Marketing and Operations
Uka Tarsadia University
Bachelor of Technology - BTech, Electrical Engineering
2014 — 2018
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