Rezwan
Senior Technical Solution Engineer, Infrastructure @Vmware
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WORK HISTORY
Senior Technical Solution Engineer, Infrastructure @Vmware
New career progression to a world leading software company specializing in Cloud Computing and Virtualization. Primary responsibilities include, among others:• Provided technical support for VMware’s most high-profile and complex client environments, including Fortune 500 companies and government organizations• Established long-term relationships within assigned accounts while developing an understanding of the client\'s strategic goals and IT\'s overall impact on business results• Provided project coordination and architectural guidance for the client’s major VMware initiatives, including major version changes and implementation of new products• Created and distributed custom technical newsletters for clients that included proactive recommendations, bug alerts and knowledge based articles. • Hosted regular technical “deep dive” webinars and meeting cadence, for clients to empower them with VMware technical knowledge• Collaborated with cross-functional VMware project teams which consist of VMware Professional Service, Account Team, Engineers, Product Management and Technical Support Staff• Managed and drove competing requests across simultaneous client engagements• Understood the customer\'s business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions• Provided extensive problem solving methodology in timely manner within complex enterprise environment through research, reproduction and troubleshooting• Provided technical consultancy to customers by suggesting networking and storage architecture best practices for high availability virtualized hosts.• Provided best practices, tuned performance and filled knowledge gaps for system administrator managing vSphere Environment.• Conducted root cause analysis on catastrophic system failure events• Handled customer expectations and driving issues and escalations to resolution.
EDUCATION
QUT (Queensland University of Technology)
Bachelor's Degree, Information Technology (Network Eng & Software Eng)
Griffith University
Associate's Degree, Information Technology
Ryerson University
Master's Degree, Network Engineering
CDI College, Toronto
Associate’s Degree, Network and Security Administration
Sheridan College
Recognition Of Achievement, Unix Operating Systems
SKILLS
ABOUT REZWAN
15+ years of combined experience in Data Center Operations, Enterprise Storage, Virtualization and Open Systems • Successfully accomplished multiple projects completing technical deliverable within timelines & budgets• Core Competencies: Infrastructure Architect - Acute Technical Knowledge on Solution Engineering and Design Data Center Operations – Network/Server Operations, Disaster Recover & Site Replication Server Management – Focusing primarily on Cisco UCS and IBM Blade Centers Virtualization – Working knowledge with vSphere (3.5-5.5) and Open Stack Storage Systems Management – Focusing primarily on IBM Storage Systems & Brocade Open Systems Management – Red Hat Enterprise Linux Administration along with AIX Network Management – Strong understating in L2/L3 working with Cisco Nexus Windows Systems Management – DFS, DNS, DHCP, GPO, AD, User Access Management Data Backup Solutions – IBM Fastback, IBM Tivoli Storage Manager, IBM Tape Systems Network Security – FortiGate Firewalls, Citrix, Juniper, Squid Proxy• Experienced with Crisis Management functions and managing a response Team• Exceptional interpersonal and communication skills, with the ability to explain technical concepts to non-technical people • Outstanding leadership and team building skills, with proven ability working in virtual teams spanning multiple geographies, cultures, and time zones • Strong analytical and problem-solving abilities with a keen sense of accuracy and detail-orientation• Excellent planning, prioritization and time management skills, coordinating all phases of project based efforts flawlessly• Maintain adherence to standards/principles, project-specific guidelines and usability design standards• Unparalleled professionalism, good work ethic and integrity demonstrated at all times
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