Rabbia M.

WORK HISTORY

EDUCATION

ABOUT RABBIA M.

Hi, I’m Rabbia, a Business and Data Systems Analyst, Project Delivery Lead, and Digital Transformation Specialist passionate about designing scalable, efficient systems that empower smarter, faster business operations. With over a decade of client-facing experience at the intersection of talent, technology, and business systems, I bring a human-centered approach to digital transformation. I’m driven by empathy, thoughtful leadership, and a commitment to growth, creating solutions that are not only efficient but genuinely impactful. Over the past 3+ years, I’ve led major business process optimizations, CRM integrations, AI-driven automations, and project deliveries that dramatically improved operational efficiency, staff productivity, and client service delivery. At Windmill Microlending, I played a critical role in our digital transformation journey — introducing AI automation, CRM consolidations (HubSpot to Freshsales), Freshdesk rollout, Jira and Turnkey (Loan Management System) implementations, and Talkdesk Studio configurations, driving measurable gains in service delivery and stakeholder reporting. In parallel, as Co-Founder of Agility IT, I have successfully managed end-to-end client recruitment delivery and account management across IT, SaaS, fintech, and digital sectors. By embedding innovation into the talent lifecycle — from CRM system enhancements to building AI-powered GPT bots and automations. I’ve optimized sourcing, engagement, and operational workflows, helping clients scale smarter. Key areas of expertise: Business Systems Analysis & Process Optimization Project Coordination, Agile Delivery & Change Management CRM Implementation & Consolidation (Freshsales, HubSpot, Freshsuite) Data Visualization (Sisense, Preset, GCP) AI & Low-Code Automation (Custom GPTs, Zapier Workflows) Agile Project Management (Jira, Asana) Stakeholder Engagement & Cross-Functional Collaboration Digital Transformation Strategy & Execution Prompt Engineering I work extensively with platforms like GCP, Preset, Sisense, Zapier, Talkdesk, Turnkey Solutions, Jira, Asana, and Freshsuite to streamline operations, optimize data flows, and empower smarter decision-making. Outside of work, I’m passionate about continuous self-improvement, nurturing meaningful connections, and creating a positive impact wherever I contribute. If you\'re building better systems, scaling smart operations, or driving digital innovation, let’s connect!